Shipping-label instructions

📦 If you choose Track & Trace, you buy the shipping label yourself and send it to us with your order number. We use this label for your package.
1. Which label should I buy?

Buy a label for a small parcel or mailbox parcel suitable for your delivery address. Use PostNL with Track & Trace.

Make sure your own name and delivery address are correct on the label. We cannot change the label afterwards.

2. What should I include?

Always send these two items together:

  1. The shipping label as a PDF or clear image.
  2. Your order number, for example ABCD-1234.

Without an order number, we cannot reliably link the label to your order.

3. Where do I send the label?
  1. Upload directly via the order page: go to /shop/label-upload/YOUR-ORDER-NUMBER and replace YOUR-ORDER-NUMBER with your order number.
  2. Via the Telegram bot: send the label through the Telegram bot or reply to the confirmation email. Always include your order number in the same message.

Example Telegram message:

Ordernummer: ABCD-1234
Bijgevoegd: verzendlabel.pdf

Contact us for the return address.

4. When will my order ship?

We process the label after payment and order review are approved. The order is then packed discreetly and shipped with your label.

You can follow the status on the order status page. Once shipped, the current status is shown there.

5. Avoid common mistakes
  • Do not send a screenshot where the barcode is unreadable.
  • Do not send a label without the order number.
  • Check address, postal code and house number before buying the label.
  • Keep your own copy of the label and Track & Trace code.
View order status How do I track my order?